Where do you service?
We Service the Metro Vancouver area and beyond with additional travel fee.
How much notice do you require for appointments?
Usually, one week notice or more is required. We are often booked one to two weeks in advance during peak periods.
What do you need from me?
Space for us to park our truck somewhat within proximity of the vehicle we are working on. Enough working space for us to get around the vehicle we are working on and open all the doors. Private property that we have permission to work on. City side roads and parks are not acceptable Access to water and power outlet would be nice, however, all of our trucks are equipped with a 350L water tank and generator, so neither are necessary. Please advise in advance if needed, so we can ensure our water tanks are full.
How long does it take?
Depending on what package you get our services range anywhere from two hours all the way to two days. In the services page under each package there is approximate running time given.
How do I pay?
We accept all major credit cards, cash, cheque and even Etransfer.
Typically, payment is made immediately after the job is completed. An invoice will be presented to you on a smart device and an email copy sent to you. At that point in time, you can pay with cash, cheque or credit card using square on the smart device presented by our technician. If you were not home or around when the job is completed an invoice will be emailed to you with instructions on how to pay online.
What if it's raining or freezing?
Majority of jobs can be carried out in the rain as we are equipped with a large 10 x 15 tent that can quite easily be set up for most vehicles
When temperatures dip below freezing and no indoor heated spaces can be provided, the appointment will have to be rescheduled to our next open availability when the temperatures permit. Safety is the primary reason for this, also some of our products and equipment will not work when temperatures are below zero.
What are your business hours and start times?
Monday to Friday 9 AM to 6 PM are our regular business hours.
Ideal start time for most jobs is 9 AM some smaller jobs as late as 1 PM. Business hours and start times can be flexible upon request.
How do I make an appointment?
Check our services page to get an idea of what we offer that will suit your needs.
Request appointment through website or...
What about if needing to reschedule or cancel?
24hrs notice is required for cancellation or rescheduling, or a $100 cancellation fee will be applied. We appreciate as much notice as possible.
Can you Detail without water run off?
Yes! If requested, or we believe water isn't necessary or ideal for the job, we will use a well-proven product and technique that doesn't emit water runoff and can clean the exterior of your car safely without scratching the paint.